211 & Crisis Services Supervisor (Orlando)

Heart of Florida United Way is hiring a 211 & Crisis Services Supervisor.

Job responsibilities:

• Constantly monitor incoming contacts (calls, chats, texts, and emails) and specialists’ interactions for timely response, intervention, and quality service.

• Provide technical support to specialists and address any issues and outages.

• Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.

• Maintain accurate data collection on all contacts in the appropriate database.

• Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.

• Advocate for clients when appropriate and assist specialists in understanding when advocacy is needed.

Education/Experience desired:

• Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.

• Inform USA CRS or CRS-DC certification preferred.

• CIRS or Crisis Worker certification preferred.

• Two years in social services, crisis hotline, contact center, or information and referral service preferred.

• One year of supervisory or coaching experience preferred.

Pay is $20 per hour. For more information or to apply, please click here.