Community Resource Specialist (Kansas City, MO)

United Way Greater Kansas City is hiring a remote, part-time Community Resource Specialist.

Responsibilities include:

• Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.

• Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.

• Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.

• Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.

This position may be a good fit for a BSW or MSW student. Candidates must live within one hour of Kansas City, Missouri. For more information or to apply, please click here.