Massachusetts Advocates for Children is hiring a Helpline Advocate.
Responsibilities:
• Provide counsel and advice to parents, caregivers, and service providers who contact MAC’s Helpline:
• Respond to racially, culturally, and linguistically diverse callers contacting MAC’s Helpline, providing callers with resources, referrals, and other education advocacyrelated information.
• Document demographic information and all communications with callers in MAC’s client information database
• Identify matters that may fall within MAC’s programmatic priority areas and present them at weekly case review meetings for possible attorney representation.
• Provide ongoing direct advocacy assistance to families:
• Contribute to MAC’s internal racial equity initiatives in partnership with all staff.
Education/Experience:
• Fluency in Spanish, Portuguese, Haitian Creole, Vietnamese or Mandarin in addition to English is preferred.
• Experience and interest in working with racially, culturally, and linguistically diverse communities.
• Basic understanding of disability and special education rights, including inequitable access to education for certain groups due to systemic racism, language barriers and other factors.
• Excellent active listening skills and empathy towards people whose communication is influenced by trauma, discrimination, and/or unfair treatment by school districts or other systems.
• Strong written, analytical, oral, and organizational skills.
For more information or to apply, click here.
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