United Way is hiring a Crisis & 988 Specialist.
Responsibilities:
• Respond to contacts through the 988 Suicide & Crisis Lifeline and 211 Information & Referral services via phone, chat, text, email, and other approved communication channels.
• Assess the needs of individuals contacting 988 and 211 and provide appropriate support, including crisis intervention, suicide risk assessment, de-escalation, information and referral services, resource navigation, and linkage to community services.
• Utilize active listening, motivational interviewing, reflective listening, cultural humility, and conversational intent to identify needs, reduce barriers to access, and provide high-quality, confidential support.
• Develop collaborative safety plans and implement crisis intervention strategies for individuals experiencing emotional distress, behavioral health concerns, suicidal ideation, or other crisis situations.
• Engage emergency response services in accordance with established policies and procedures when an individual presents an imminent risk to themselves or others.
Education/Experience:
• You must reside in the state of Florida (Jacksonville area preferred).
• Bachelor's degree in social work, psychology, sociology, counseling, human services, public health, or a related field preferred.
• Minimum one (1) year of experience in human services, behavioral health, crisis intervention, social services, customer service, contact center operations, or a related field required.
• Experience in crisis intervention, suicide prevention, behavioral health, information and referral services, resource navigation, case management, or related helping professions preferred.
For more information or to apply, click here.
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