United Way is hiring a Resource Navigator.
Responsibilities:
• Caller Support & Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients’ needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.
• Data Tracking & Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.
• Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.
Education/Experience:
• Education: Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).
• Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.
• Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members. *Bi-lingual skills are preferred, but not required.
For more information or to apply, click here.
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The Social Work Career Guidebook: How to Land Your Ideal Job and Build a Legacy101 Things to Do with a Social Work Degree: Career Pathways Across Micro, Mezzo, and Macro PracticeDesigning Your Work Life: How to Thrive and Change and Find Happiness at Work